Client Agreement

Please read the following carefully.

By booking or paying for The Spiral (including any deposit, payment plan or special offer), you acknowledge that you have read, understood and agree to be bound by these terms and conditions. You confirm that you are at least 18 years old (or the age of majority in your jurisdiction).

These terms apply to The Spiral provided by Amber Kay, trading as Begin Within Coaching (ABN 32 698 350 860), including sessions and related materials. In the statements below, “I” means you, the client.

• I understand that The Spiral is an emotionally transformational process and, as such, it is very likely that I will experience various emotions and sensations as a result.

• I understand that my Spiral Practitioner will facilitate and provide support along the way but that, ultimately, I am responsible for my physical, mental and emotional wellbeing, and I will seek additional appropriate support if necessary.

• I understand that The Spiral is a form of complementary care, and is not a substitute for trauma therapy, psychological counselling, psychotherapy or medical treatment, and does not diagnose or treat mental health conditions. If I have a significant trauma history or any mental health condition, I agree to disclose this to my Spiral Practitioner before my first session, and to complete the Pre-Spiral Questionnaire, in order to ensure I am ready for the process and have adequate psychological care for my needs.

• If I am under the care of a psychologist, psychiatrist or other medical practitioner, I agree to disclose this to my Spiral Practitioner and inform my treating practitioner of my participation in The Spiral. I understand that clear communication between all parties is in my best interests.

• I agree to disclose to my Spiral Practitioner any current or recent prior use (within six months) of prescription medication (including antidepressants) and/or recreational drugs, as these may influence my experience.

• I agree to tell my Spiral Practitioner before my first session if I am pregnant or have a current serious health condition (such as cancer, particularly lymphoma or lymphatic cancer), so we can discuss whether The Spiral is suitable for me at this time and whether I should check with my doctor first.

• I understand that The Spiral is a 10-week program of 10 sessions of up to 90 minutes over Zoom, no more than two weeks apart, and that seven of those sessions follow a fixed sequence of levels. Each level affects people differently and the results of each clearing may take some time to become fully apparent to me.

• I understand that the results of this work may not become apparent until I have completed the entire process, or even months after the work has been completed and integrated.

• I understand that my purchase of this program is a commitment to undertaking the entire process. I agree to complete the full program, or at the very least sessions 1 to 8 inclusive, so that all Spiral levels are completed. I understand that stopping part way through is not advisable.

• I take responsibility for the level of effectiveness of this program. I acknowledge that clearing emotions may not by itself produce any noticeable changes in my behaviour or life circumstances unless I take appropriate action to integrate and support those shifts. My Spiral Practitioner will support me with suggestions for aiding the integration process; however, whether I pursue these actions or not is entirely my own decision and responsibility.

• I understand that sessions take place in a non-judgemental, supportive space and that the content of our conversations and clearing work will be kept confidential, except where there is a risk of harm to myself or others and disclosure is necessary to help protect someone's safety, or where disclosure is required or authorised by law. My Spiral Practitioner may discuss non-identifying information with professional supervisors for supervision and training purposes.

• I agree to be responsible for booking and keeping my Spiral appointments. I understand that a minimum of 48 hours' notice is required to cancel or reschedule, and that sessions cancelled or changed with insufficient notice may be forfeited. In exceptional circumstances, my Spiral Practitioner may need to reschedule a session due to illness or other unforeseen circumstances, and reasonable notice will be provided wherever possible. Unless otherwise agreed with my Spiral Practitioner, I agree to complete all sessions within six months of my first session, after which any unused sessions will be forfeited.

• I commit to paying for the program in full prior to my first session, or via the payment plan offered, at the price and on the payment terms stated in my written enrolment confirmation or invoice from Begin Within Coaching. I understand that my place is confirmed once my deposit or full payment is received, and that all payments under my chosen plan remain due even if I stop attending, subject to any rights or remedies I may have under the Australian Consumer Law.

• I give my Spiral Practitioner permission to be honest and direct with me, and to hold me accountable, in order to help me get the results I seek.

• I agree to be honest with my Spiral Practitioner if at any time I become resentful, angry, upset or uncomfortable with them personally. I understand that due to the nature of this work, emotional transference can occasionally occur, and that my own triggers may influence how I experience the coaching relationship. I understand that these feelings can be discussed openly and constructively when I am honest about how I feel.

• I understand that I have chosen to work with this Spiral Practitioner based on my trust in their ability and expertise. I acknowledge that the clearing process has been explained to me and I understand how the process works, and that clearing will not proceed unless I understand it and provide informed consent.

• I understand that regular contact between sessions, such as a text or voicenote sharing shifts, wins or general progress, is an integral part of the support I receive, and I am welcome and encouraged to make use of this between our sessions.

Limitation of Liability

To the extent permitted by law, Begin Within Coaching (including me, and any employees, agents or contractors) is not liable for any indirect, incidental, special or consequential loss arising from my participation in The Spiral or use of programme materials.

Total liability for any claim is limited to the total fees paid or payable by me under this agreement up to the date the claim arose.

Nothing in this agreement excludes, restricts or modifies any rights or remedies I may have under the Australian Consumer Law, or any liability that cannot lawfully be excluded or limited.

Indemnity

I agree to indemnify Begin Within Coaching, and its employees, agents and contractors, against any loss, damage or claims arising from my participation in The Spiral or breach of this agreement, except to the extent that such loss, damage or claim is caused by their negligence, breach of contract or unlawful conduct.

Intellectual Property

All content provided as part of The Spiral remains the intellectual property of Begin Within Coaching.

Materials are provided for my personal use only and may not be reproduced, shared, sold or distributed without written permission.

Payment & Refunds

I acknowledge that there are no refunds for The Spiral, except in exceptional circumstances at the discretion of my Spiral Practitioner. Once we begin the process, we both commit fully to completing it. The payment is part of the fair exchange we commit to.

Nothing in this agreement affects any rights or remedies I may have under the Australian Consumer Law.