Client Agreement

Please read the following carefully.

By booking or paying for a Mindset Coaching or Emotional Clearing session (including any package of sessions or special offer), you acknowledge that you have read, understood and agree to these terms and conditions. You confirm that you are at least 18 years old.

These terms apply to all Mindset Coaching and Emotional Clearing services provided by Amber Kay, trading as Begin Within Coaching (ABN 32 698 350 860) (“I”, “me”, “my”), including sessions and related materials.

Scope of Mindset Coaching

Mindset Coaching sessions may include a range of coaching tools and processes, including but not limited to NLP, Emotional Clearing and other mindset or transformational techniques, as appropriate to your needs.

Coaching is designed to support personal insight, growth and behavioural change. Coaching does not guarantee specific outcomes, and results vary between individuals.

Coaching Relationship & Client Responsibility

You acknowledge that:

• You are responsible for your own decisions, actions and outcomes arising from coaching.

• Coaching is a collaborative process and requires your active participation and honesty.

• Coaching is not a substitute for personal responsibility, professional judgement or appropriate external support.

If you believe the coaching is not working as desired, you agree to communicate this openly so it can be addressed within the coaching relationship.

Coaching Is Not Therapy or Medical Treatment

You understand that Mindset Coaching and Emotional Clearing are not psychological counselling, psychotherapy, trauma therapy or medical treatment, and do not diagnose or treat mental health conditions.

If you are currently under the care of a psychologist, psychiatrist, counsellor or other medical practitioner, you agree to disclose this to me before your first session. You also agree to inform your treating practitioner of your participation in coaching or Emotional Clearing, where relevant.

Coaching and Emotional Clearing do not replace the care or advice of your treating health professionals.

Emotional Clearing

Emotional Clearing is an emotionally transformational process and, as such, you may experience a range of emotions, physical sensations or shifts in awareness during or after a session.

You acknowledge and agree that:

• Emotional Clearing is a complementary process and is not a substitute for trauma therapy, psychological counselling or medical treatment.

• If you have a history of significant trauma or any mental health condition, you agree to disclose this to me before your first session so readiness and appropriate support can be considered.

• If you are currently under the care of a psychologist, psychiatrist or other medical practitioner, you agree to inform them of your participation in Emotional Clearing. Clear communication between all parties is in your best interests.

• You agree to disclose any current or recent (within the past six months) use of prescription medication (including antidepressants) and/or recreational substances, as these may influence your experience.

• You agree to tell me before your first session if you are pregnant or have a current serious health condition, including cancer (particularly lymphoma or lymphatic cancer), so we can discuss whether Emotional Clearing is suitable for you at this time and whether you should check with your doctor first.

• I will facilitate the process and provide support throughout. However, you remain responsible for your physical, mental and emotional wellbeing, and for seeking additional professional support if required.

• Emotional Clearing affects individuals differently, and outcomes may take time to become fully apparent.

• Clearing emotional material does not, by itself, guarantee changes in behaviour or life circumstances. Integration and supportive action are your responsibility, although I may offer guidance to assist this process.

• Sessions are conducted in a non-judgemental, confidential and supportive space.

• You give permission for me to be honest and direct with you, and you agree to communicate openly if feelings of discomfort, frustration, resentment or emotional transference arise within the coaching relationship.

• The Emotional Clearing process will be explained to you before it is used, and clearing will not proceed unless you understand the process and provide informed consent.

Sessions, Booking & Changes

• Sessions will be delivered online via Zoom.

• You are responsible for booking and attending your sessions.

• A minimum of 48 hours' notice is required for cancellations or rescheduling. Sessions cancelled or changed with insufficient notice may be forfeited.

• In exceptional circumstances, I may need to reschedule a session due to illness or family responsibilities. Reasonable notice will be provided wherever possible, and the session will be rescheduled.

• Unless otherwise agreed with me, purchased sessions must be used within the following periods, counted from the date of payment:

  • Single session: used within 1 month.

  • 3-session package: all three sessions used within 6 months.

  • 6-session package: all six sessions used within 9 months.

• Sessions not used within these periods will be forfeited.

• Where a session is offered at a special or limited-time price, it must be used within the dates stated in the offer. It cannot be carried over, transferred or exchanged.

Confidentiality

All information shared during sessions is treated as confidential.

Confidentiality may be limited where:

• There is a risk of harm to yourself or others and disclosure is necessary to help protect someone's safety.

• Disclosure is required or authorised by law.

I may discuss non-identifying information with professional supervisors for the purposes of supervision, training and maintaining ethical coaching standards.

Payment & Refunds

• Payment is required prior to or at the commencement of coaching, unless otherwise agreed in writing.

• There are no refunds for coaching services, except in exceptional circumstances at my discretion.

• This does not affect any rights or remedies you may have under the Australian Consumer Law.

Limitation of Liability

To the extent permitted by law, Begin Within Coaching (including me, and any employees, agents or contractors) is not liable for any indirect, incidental, special or consequential loss arising from your participation in coaching or use of coaching materials.

Total liability for any claim is limited to the total fees paid or payable by you under this agreement up to the date the claim arose.

Nothing in this agreement excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law, or any liability that cannot lawfully be excluded or limited.

Indemnity

You agree to indemnify Begin Within Coaching, and its employees, agents and contractors, against any loss, damage or claims arising from your participation in coaching or breach of this agreement, except to the extent that such loss, damage or claim is caused by our negligence, breach of contract or unlawful conduct.

Intellectual Property

All content provided as part of coaching remains the intellectual property of Begin Within Coaching.

Materials are provided for your personal use only and may not be reproduced, shared, sold or distributed without written permission.

Acknowledgement

By booking or paying for a Mindset Coaching or Emotional Clearing session, you confirm that you understand the nature and scope of the services. Where Emotional Clearing is used, you acknowledge that the process has been explained to you and that you have provided informed consent.

You accept responsibility for your participation, decisions and actions arising from the coaching process.